Customer Service Representative

Role: Customer Service Agent

Location: Newcastle Upon Tyne

Type: 06 Months Contract – Inside IR35

Rate: 15 GBP Per Hour (Depend on Experience)

OT: 1.5 Times of Rate

DT: 2 Times of Rate

No of positions: 2

Working Hours: 37.5hrs a week

Receives and places customer service telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Resolves customer complaints; managing database records; drafting status reports on customer service issues.

Required:

• Call Centre/Contact Centre Experience
• Customer Service Experience

Desirable:

• Financial Customer Service Experience
• Personal Loans Service Experience
• Customer Records Management

• Acting as first point of contact for Personal Loans account holders via inbound calls
• Take responsibility for managing customer information in line with GDPR experience
• Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
• Striving to ensure a first-outcome resolution for our customers
• Able to work in a fast-paced environment while ensuring that processes & procedures are followed
• Can ensure that customer records are kept accurate and up to date
• Able to achieve Key Performance Indicators such as Average Handling Time

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