Company: Hackney Borough Council
Location: London
Job Description:
Hackney Borough Council is seeking a Complaints & Information Manager to lead the management of statutory and corporate complaint investigations in the Children & Education Directorate. The role focuses on ensuring quality responses to high-risk cases, translating insights into service improvements, and maintaining compliance with regulations.
Ideal candidates will have strong expertise in complaints management and information governance, along with proven experience in leading teams. The position offers the opportunity to foster a culture of learning and continuous improvement while influencing change in a dynamic public sector environment.
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Posted: July 4th, 2026