Head of New Client Growth

Job Details

Job Title: Head of New Client Growth

Salary: Competitive – will be discussed at interview stage.

Location(s): London and Bristol.

Hours: Full Time.

Working Pattern: Hybrid, at least two days per week (or 40% of time) at an office site.

End Date: Friday 03 July 2026.

Overview

If you’re motivated by building growth at scale and improving how clients discover and join a business, this role puts you at the centre of it. You’ll lead how we attract new clients, reduce friction in journeys and convert demand into long‑term relationships, using data, digital and partnerships to deliver stronger outcomes.

Responsibilities

• Define and lead the new client growth strategy, taking ownership of priorities, investment, and delivery roadmap.
• Shape market positioning and demand generation, working with Brand and Marketing to improve awareness and consideration.
• Own acquisition performance across digital channels, including website, campaigns and conversion optimisation.
• Lead end‑to‑end funnel performance, from awareness through to onboarding and early engagement.
• Identify and deliver improvements to client journeys, reducing friction and increasing conversion.
• Use client, market and performance insight to prioritise opportunities and drive continuous improvement.
• Build and scale partnership channels to increase high‑quality client inflow.
• Influence senior leaders and align teams to deliver measurable growth outcomes.
• Lead agile delivery, ensuring clear prioritisation, roadmap discipline and measurable outcomes.
• Ensure all growth activity meets risk, regulatory and client outcome expectations.

Qualifications

• Experience driving scaled growth in customer acquisition in financial services, preferably with small and medium businesses.
• Proven track record of delivering client growth or acquisition strategies at scale.
• Strong understanding of digital marketing and acquisition techniques, technology and operations, running complex and content‑rich websites, driving inbound digital traffic (SEO, GEO, PPC, Social, etc.) and conversion rate optimisation.
• Experience with digital and AI product leadership, managing end‑to‑end digitally led client journeys, using AI to automate and improve process and customer experience from awareness to engaged clients.
• Experience driving acquisition through intermediaries such as formation agents and partnership incentives in the UK small‑ and medium‑business context.
• Experience owning or directly influencing revenue growth, ROI and P&L outcomes.
• Fluent and confident use of data and performance metrics to inform decisions and drive improvement.
• Proven ability to influence senior leaders across complex, matrixed organisations.
• Proven ability to build, lead and develop high‑performing teams and foster a performance culture focused on customer outcomes, sustainable growth, risk management and inclusive talent development.
• Demonstrated commitment to diversity, equity and inclusion, with inclusive talent progression.

Benefits

• Generous pension contribution of up to 15%.
• Annual performance‑related bonus.
• Share schemes including free shares.
• 30 days holiday plus bank holidays.
• Well‑being initiatives and generous parental leave policies.
• Flexible working and reasonable workplace adjustments for disabilities, long‑term health or neurodivergent conditions.

Equal Opportunities

We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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