Social Media Project Manager

Overview

Findasense, a Teleperformance owned company, is looking for a Social Media Project Manager for the Great Britain Market to support a major multinational beverage client across all local social media topics. The role involves governance, content workflows, and strategy alignment for a global footprint. It is an operational social role requiring strong technical knowledge.

Responsibilities

• Strategy Support: Provide advisory input on local social strategies for client review and decision. Ensure full alignment with the central strategy and OKRs and identify synergies between social and influencer marketing.
• Content & Workflow Coordination: Support the client in briefing external agencies. Collect and consolidate feedback into a single, aligned response to share with the executing agency. Track all reworks to ensure feedback is fully implemented before closure.
• Trend Identification: Review agency trend alerts daily to identify relevant trends per brand and market. For each trend, provide a description, supporting examples (links/screenshots), brand relevance, and suggested next steps for client review.
• Publishing Governance: Ensure no organic content is published without required approvals from the client under a strict compliance process involving several stakeholders. Maintain strict proof of approval in the central library and ensure publishing frequency follows the approved strategy.
• Quality Assurance & Process Compliance: Ensure all executing agencies follow the client’s processes and guidelines. Collaborate with internal Findasense teams responsible for Community Management, tagging, and reporting in the local market. Relay approved feedback, track remediation, and report non‑resolution.
• Governance, Escalation & Technical Coordination: Act as main point of contact for internal Findasense teams regarding market social topics. Coordinate between Social Tech Admin and executing agencies for technical issues and access changes. Ensure executing agencies do not directly modify profile settings, bios, images, or access levels. Escalate any risks, breaches, or non‑compliance to the client’s local and central teams.
• Monitoring & Intelligence: Conduct monthly checks for fake accounts across all brands in the market and report. Brief the Findasense Intelligence team on local social listening and reporting needs.

Qualifications

• Minimum 5 years of professional experience in project management for large social media accounts and influencer campaigns.
• Expertise in Community Management, Meta, TikTok publishing workflows, tagging, operational QA, and ensuring agencies run properly.
• Native of Great Britain with a strong understanding of the local market and consumer insights.
• Strong strategic social expertise, ability to support senior managers, assess recommendations, and adapt them to local market needs.
• Excellent communication skills to coordinate between clients, internal teams, and external agencies.

Location & Availability

Based in London. Must be located in London and available to start before 1st July. Must be a native and hiring will be done through Teleperformance.

Integrity and drive are important. Must be organized, detail‑oriented, thrive under pressure, and maintain a positive attitude.

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