Retail Manager

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Preston Superstore store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• £15.34 per hour starting salary
• Commission and discretionary bonus schemes for exceeding targets
• Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Health and wellbeing support across key areas – financial, health, social, community and career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Lead by example and role‑model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint; if things do not go quite right, you’ll be confident to step in and take ownership
• Use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• Work with a variety of systems to enhance your knowledge and improve our customer digital journey
• Drive your team to exceed company sales and service goals – in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition

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