Operations Manager

Job Description We are looking for a confident, commercially astute leader with strong cleaning industry experience who can build trusted client relationships, lead high‑performing teams and ensure contractual, financial and compliance requirements are consistently met. Key Responsibilities Oversee and deliver a multi‑site cleaning contract across the Wigan area Take full ownership of contract performance, ensuring KPIs, SLAs and contractual obligations are met or exceeded Act as the primary point of contact for the client, building strong, long‑term stakeholder relationships Lead regular performance reviews, service meetings and client reporting Hold full financial accountability, including budget control, forecasting, cost management and P&L performance Drive operational efficiencies, innovation and profitability improvements while maintaining service quality Lead, develop and motivate service managers, supervisors and frontline teams Identify and deliver opportunities for service development, contract growth and additional revenue Professional and Personal Competencies/Qualifications Previous detailed experience within the cleaning industry is essential Proven experience managing multi‑site, client‑focused operations Demonstrable success leading and developing operational and supervisory teams Strong stakeholder management skills with experience building long‑term client partnerships Essential experience in financial management, including budgets, cost control and financial reporting In‑depth understanding of contractual obligations, SLAs and KPIs Strong working knowledge of Health & Safety requirements within cleaning operations IOSH qualification desirable but not essential (can be achieved in post) Full UK driving licence required due to regional travel The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….