Empathetic Banking Collections Specialist

Capita in Preston is hiring a Customer Banking Agent to support Lloyds Banking Group customers through sensitive collections conversations. You’ll handle inbound calls, document interactions, and guide customers to fair, compliant outcomes while prioritising vulnerability and wellbeing.

You’ll join a structured, regulated environment with full training, a hybrid working path from month 4 (potentially full-time home by month 6), and defined progression opportunities within a trusted UK banking

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