Guest Services Assistant – UNO Thames Hotel

Guest Services Assistant – Based at UNO Thames Hotel

About UNO Hotels

UNO Hotels is a growing UK hotel group operating well-located regional hotels across key demand corridors. We focus on efficient operations, strong guest experience, and delivering consistent service standards.

The Role (Front Desk + Guest Support)

We are hiring a Guest Services Assistant to support front-of-house operations.

This is a customer-facing role focused on delivering a smooth guest experience while supporting reception, daily operations, and basic upselling activity.

Key Responsibilities

• Assist with guest check-ins and check-outs
• Handle guest enquiries (in person, phone, email)
• Support reservations and booking updates
• Deliver a welcoming and professional guest experience
• Assist with room allocation and coordination with housekeeping
• Process payments and support accurate billing
• Identify opportunities for basic upselling (early check-in, upgrades, add-ons)
• Maintain front desk presentation and standards
• Support bar or service areas during busy periods (if required)

What We’re Looking For

• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Positive, reliable, and team-oriented attitude
• Well-organised with attention to detail
• Willingness to learn and grow within hotel operations
• Flexible to work shifts, including weekends

What Success Looks Like

• Smooth front desk support and efficient guest handling
• Positive guest feedback and service delivery
• Supportive team contribution across departments
• Consistent delivery of UNO service standards

Why Join UNO Hotels

• Growing hotel group with career progression opportunities
• Hands-on exposure to hotel operations
• Supportive team environment
• Opportunity to move into supervisory roles 

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