Corporate Receptionist

Better places, thriving communities. Lobby Ambassador (Corporate Receptionist) – Mitie for Lloyds Banking Group, Edinburgh City Centre Hourly £13.45 40 Hours per Week Availability required: Monday to Friday 8am to 5pmReporting to: Regional FOH Lead Role Overview:As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you’ll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.  Key Responsibilities: Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach. Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts. Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes. Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms Queue Management: Proactively manage queues to streamline arrival and departure experiences. Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards. Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards. Escorting: Connecting our visitors with where they need to be in the building Security: Be vigilant at all times, to keep our colleagues and visitors safe Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at ….