Department: Customer Services Type of Contract: Permanent / Full Time (40 Hour) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. Providing high quality student administration and ‘one-stop shop’ student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Respond with speed and accuracy to email, phone, and in-person enquiries. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. Strong written communication abilities, including a professional and inclusive telephone manner. Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks. Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity. Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. 25 days annual leave, plus 8 public holidays~1-day extra leave per year of service, up to a maximum of 5 days~ Workplace pension scheme~ Tuition reimbursement for career development courses~ Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more~ Perks@Work discounts platform, wellbeing centre and much more~ Reward and recognition programme~£500 award employee referral scheme~ Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities….