Overview
TITLE: Technical Support Manager, Academy & Technical Upskilling
Location: Manchester / Liverpool
Salary: £52,000 basic + 22 days holiday + company vehicle
Industry: Fire & Security / Technical Services
About
Our client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule.
Benefits
- Competitive salary up to £52,000 basic
- Professional development
- Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems
- Flexible working patterns and occasional overnight travel
- Be part of a small, high-performing team
Responsibilities
- Delivering Academy training sessions, both classroom-based and on-site
- Supporting technicians to gain qualifications and improve performance
- Monitoring progress, assessing skills, and providing feedback
- Maintaining training records and content
- Assisting field engineers when required and supporting site visits
Requirements
- Previous experience in technical roles (senior engineer considered) within fire, security, or related industries
- Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems
- Strong IT and networking skills
- Self-motivated, organised, and performance-driven
- Willingness to travel occasionally and stay overnight if required
Desirable
- Academy/trainer experience, technical certifications, and staff development experience
Why Join?
This is a fantastic opportunity to join a respected company, supporting a structured Academy program, developing technicians, and working in a high-performing, collaborative environment with career growth and professional development.
Apply Now
If you’re an experienced Technical Support Manager or Senior Engineer, this role offers strong earning potential, hands-on leadership, and the chance to make a tangible impact on trainee and technician development.
Keywords to support your application
- Technical Support Manager
- Academy Trainer
- Fire Systems
- EML
- Extinguishers
- Intruder Alarms
- Access Control
- CCTV
- Senior Engineer
- On-site Training
- Classroom Training
- Technical Upskilling
- Performance Management
- Networking
- IT Skills
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