Immediate Start
We are seeking an experienced Desktop Support Engineer with a strong VIP support background in Investment Banking and a valid Azure certification to join our client’s team in Central London. This is a fully onsite, hands‑on desktop role for an initial 6 month contract, with a strong possibility of extension.
- Location: Onsite, Central London
- Working Pattern: Rotational shifts
- 07:30 – 16:30
- 10:30 – 19:30
- (Monday to Friday)
- Languages: French fluency advantageous
Role Overview
This role is heavily desktop and floor‑walking focused, supporting front‑office and senior stakeholders in a high‑pressure investment banking environment. The successful candidate will deliver white‑glove, face‑to‑face technical support, resolving incidents quickly and professionally while maintaining excellent customer experience standards.
Essential Skills & Experience (Non‑Negotiable)
- Proven VIP / Executive Desktop Support experience within Investment Banking
- Azure certification with practical exposure to Azure‑based user and endpoint support
- Minimum 5 years’ experience across 1st–3rd Line Desktop / End‑User Support
- Strong onsite desktop support background, including floor walking and desk‑side troubleshooting
- Experience working within a Service Desk / Incident Management environment
- Advanced support of Windows OS (Windows 7 & Windows 10)
- Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting
- Confident supporting users both face‑to‑face and remotely
- Exceptional customer‑facing skills, with a polished, professional presence
- Excellent troubleshooting ability with strong attention to detail
- Service‑oriented mindset with a focus on first‑time fix and user satisfaction
- Fluency in French
- Experience supporting front‑office trading environments
- Exposure to Azure AD / Intune user support
- Knowledge of endpoint security and encryption tools
Why Apply
If you are a hands‑on Desktop Support Engineer with Investment Banking VIP experience, strong onsite support skills, and a recognised Azure certification, and you are available to start immediately, this is an excellent opportunity to join a fast‑paced, high‑profile environment.
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