Business Development Manager

Business Development Manager – Marketplace

Location: Leatherhead, Surrey or Haywards Heath, West Sussex (hybrid).

Responsibilities

• Drive marketplace growth and partner management: deliver sales targets via cross‑sell and upsell strategies.
• Build and nurture long‑term relationships with marketplace merchants.
• Track partner performance, uncover growth opportunities and ensure solutions create clear client value.
• Contribute directly to broader commercial and business objectives.
• Enable Sales and Customer Success teams with training, insights and materials to confidently sell marketplace solutions.
• Support Professional Services with solution expertise and implementation coordination.
• Partner closely with cross‑functional teams to ensure seamless delivery and strong commercial outcomes.
• Support escalated client queries related to marketplace solutions, ensuring swift resolution.
• Act as a key link between clients, internal teams and marketplace partners to support smooth onboarding and ongoing adoption.

Qualifications

• Experience working in the consulting and benefits industry.
• Experience consulting with benefits providers and understanding their commercial models.
• Strong negotiation skills and track record of building long‑term partner relationships.
• Proven ability to work effectively across cross‑functional teams.
• Strong communication skills with the ability to articulate solution value to internal teams and clients.
• Experience supporting sales processes, pitches or client‑facing engagements.
• Understanding of compliance and information‑handling requirements.

Desirable

• Experience with digital marketplaces or technology‑driven benefits solutions.
• Familiarity with implementation processes or professional services delivery.

Role details

• Department: Merchants
• Reports to: Director, Merchants
• Employment type: Full‑time
• Salary: £40,000–£50,000

Benefits

• Work with a clear purpose of boosting everyday wellbeing and create a meaningful impact.
• Thrive in an open and inclusive culture with low hierarchy and respect among teammates.
• Support for personal and professional growth.
• Fast‑growing tech company with a strong financial foundation.
• Employee wellbeing is a true priority.
• Contribute to solidifying position as the number one player in Europe’s employee benefit market.

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