IT Support Technician

IT Support Technician An exciting and rare opportunity for an IT Support Technician has arisen at our Dungannon Site. About the role: To assist the IT team in the day to day management of the company systems, incorporating communications, network and office and manufacturer systems, backup and DR and Cyber Security of company data and infrastructure. About the role Key Duties & Responsibilities: Working on IT tickets logged on the IT Helpdesk system. To assist in the day to day management and control of the company computer systems, including the installation and support of PC/Laptop and Mobile Device Hardware. To assist in the monitoring and controlling company system resources – both hardware and software. To support the selection of computer equipment and software for internal and project related requirements. Technical Needs: Windows Server, Microsoft 10/11 Operating Systems and Office Products. Apple and Android Operating systems and products. Cyber Security Awareness, systems, and procedures. Good understanding of hardware and software specifications. Experience of setting up PC/Laptop and Mobile Devices. Troubleshooting and resolving IT related issues users may experience. Experience in Networking including Wireless Networks and Firewalls. Desirable but not essential: Experience in O365 & Azure Environment including Sharepoint and Exchange Online. Cisco Webex. Backup and Recovery Procedures. Powershell. Knowledge of Domain Management, Certificates and Email Security. Knowledge of DNS, DHCP & Group Policy. Experience within an Active Directory Domain environment. Education & Experience: A good standard of education within IT and experience in an IT based environment. The ability to deal with internal departments of mixed disciplines and personnel at all levels. A good standard of verbal and written communication. Experience and understanding of IT issues – knowledge of operating systems, software, data management techniques and related hardware. Ability to work as part of a team and on your own initiative This is an exciting opportunity to join a thriving department combined with your skills and experience and our support and development opportunities, you’ll have everything you need to drive your career forward. __________________________________________________ Additional Information: This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager. The company reserves the right to expand the short-listing criteria to facilitate the short-listing process. Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register….