Service Desk Administrator | Gillingham | Temp to Perm

Service Desk Administrator Location: Gillingham (you must be a driver to get there) Hours: Monday – Friday 8.00am – 5.00pm (Office Based) Contract: Temporary Permanent Opportunity Pay: £13.50 – £14.50 per hour DOEOffice Angels are proud to be recruiting on behalf of our client, who are seeking a detailoriented and customerfocused Service Desk Administrator to join their busy and supportive team. This is an excellent temptoperm opportunity for someone who enjoys providing firstclass service and thrives in a fastpaced environment. The RoleAs the Service Desk Assistant, you’ll be the first point of contact for internal and external customers, ensuring service requests are logged accurately and resolved efficiently.Key responsibilities include:Handling incoming calls and emails with confidence and professionalismLogging, tracking, and updating service requests via the ticketing systemSupporting clients with basic troubleshooting and escalating issues where requiredProviding clear updates to customers on progress and resolution timesLiaising with internal engineers and teams to ensure smooth issue resolutionMaintaining accurate records and contributing to a shared knowledge baseAssisting with performance reporting and service desk improvements What We’re Looking ForPrevious experience within a help desk or service desk role (construction environment desirable)Confident communicator with a customerfocused approachStrong organisational skills and the ability to manage competing prioritiesComfortable using ticketing systems and Microsoft Office (Outlook, Excel)A proactive team player with excellent attention to detailCalm, professional, and adaptable under pressure Why Join as a Temp?As an Office Angels temp, you’ll enjoy: Weekly pay Accrued holiday pay Access to discount schemes & rewards Dedicated consultant support Opportunity to secure a permanent position with a growing business Why Apply?This role offers variety, responsibility, and the chance to develop your career within a professional and supportive environment. If you’re looking for a role where no two days are the same, we’d love to hear from you! Apply today with Office Angels – your next opportunity could be just a call away. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer….