We encourage applications from people with protected characteristics, including disabled and neurodiverse candidates, those in the Armed Forces Community and Welsh speakers. Applications may be submitted in Welsh; no disadvantage will be imposed for Welsh language usage.
Job Overview
We are looking for a motivated, organised and customer‑focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at the Grange University Hospital in Cwmbran, providing a professional front‑of‑house and administrative service to the Estates & Facilities division.
In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies, supporting the smooth running of essential administrative functions that keep our hospital sites operating efficiently. This is a fantastic opportunity for someone who enjoys variety, works with people and plays a key role in keeping our services running smoothly every day.
The hours are 24 per week, worked as part of a 4‑week rota: three weeks of 2 × 7:00 pm – 7:30 am and one week of 1 × 7:00 pm – 7:30 am and 1 × 7:00 am – 7:30 pm. Welsh or English speakers are equally welcome to apply.
Key Responsibilities
- Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
- Use Health Board systems to check patients in, issue follow‑up appointments, and print outcome letters.
- Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate.
- Use Microsoft packages such as Outlook, Word and Excel to input and update information.
- Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
- Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
- Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
- Support new staff through on‑job training.
- Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
- Collect, reconcile and bank retail takings and petty cash.
- Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
- Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
- Report maintenance issues to Estates or contractors.
- Ensure keys, lost property and patient items are securely recorded and managed.
- Support service improvements by contributing ideas and helping to implement changes.
- Take an active role in maintaining a high‑quality, patient‑focused service.
Qualifications & Knowledge
Essential criteria
- Good general level of education – Maths & English A‑C.
- Knowledge of administrative systems, clerical/office procedures, data input, acquired through on‑the‑job training.
- Computer literate.
- Good keyboard skills.
- Knowledge of Microsoft 365.
Desirable criteria
- Knowledge of financial Standard Operating Procedures.
- Knowledge of Health Board systems such as clinical workstation.
- ECDL.
Experience
Essential criteria
- Experience of working in an NHS organisation.
- Experience using Microsoft 365.
- Customer service experience.
Desirable criteria
- Experience of working in an Administration function.
Skills and Attributes
Essential criteria
- Methodical approach to work.
- Good numeracy skills.
- Good organisational skills.
- Attention to detail.
- Ability to interact with other disciplines.
- Ability to work under pressure.
- Desire to learn and develop in the role.
- Able to work on own initiative.
- Ability to prioritise own tasks.
- Team Player.
- Excellent interpersonal skills.
- Flexible to the needs of the service.
- Able to work to timescales.
- Commitment to achieving quality standard of work.
- Aware of security and confidentiality.
- Follow & implement standard operating procedures.
Desirable criteria
- Welsh Language Skills – desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Benefits
We offer flexible working and a benefits package that includes paid mandatory training, professional development opportunities and occupational health support. The 2026/27 Agenda for Change Pay Award is effective from 1 April 2026, with salary for successful applicants from 1 April onwards as per the 2026/27 pay award.
The Health Board provides an exceptional workplace where you can feel valued. For further detail, the pay circular is available via this link: https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086.
Aneurin Bevan University Health Board supports flexible working and promotes a healthy work‑life balance.
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