CX Strategy Leader: End-to-End Customer Experience

A leading UK insurance provider is looking for a Head of Customer Experience to define and lead its CX strategy. This role involves translating brand principles into actionable experience requirements, conducting customer journey mapping, and ensuring alignment with regulatory standards. The ideal candidate will have a proven track record in CX leadership, strong analytical skills, and experience in managing teams. This hybrid role offers a salary of £75,000 to £80,000 along with a competitive benefits package including bonuses and a pension scheme.#J-18808-Ljbffr…