Job: Sales & Design Consultant: Twickenham, London
Job Type: Full Time
Job Base: Office Based
Job Salary: £30,500 + commission
Join our family-run business creating amazing spaces.
Green Retreats is the UK’s leading garden room company, established in 2005 and proudly family-run. From our Buckinghamshire headquarters, we design, manufacture and install beautifully crafted garden room buildings that transform how our customers live and work at home, from calm home offices and creative studios to guest spaces and luxury garden retreats.
Everything we do is handled entirely in-house, from the first customer conversation through to manufacture, installation and aftercare. This gives our team complete confidence in the buildings, the process and the experience we deliver. With multiple showrooms, a dedicated manufacturing facility and a growing national reputation, Green Retreats combines the warmth of a family business with the scale and professionalism of a well-established operation.
As part of our continued growth, we’re looking for a Sales & Design Consultant to join our friendly, motivated team. This is a varied, design-led role that blends customer-facing sales with organisation, administration and genuine customer care. This role is ideal for someone who enjoys helping people make confident decisions without pressure.
What the role involves:
Customer engagement & consultative sales
- Act as a key point of contact for customers at the early stages of their project, responding to enquiries by phone, email and in person
- Build strong relationships by understanding how customers plan to use their space and what matters most to them
- Guide customers confidently through their buying journey, from enquiry to confirmed order, in a calm, consultative way
- Follow up warm leads and ongoing enquiries to support conversions and contribute to team targets
- Manage and book showroom visits and on-site consultation appointments efficiently
Design, quotations & administration
- Prepare accurate, well-presented quotations following showroom visits, virtual consultations or site discussions
- Help customers explore suitable designs, layouts and options, working closely with the wider sales and design team
- Collect and process customer deposits and confirm orders once customers are ready to proceed
- Ensure all customer details, specifications and paperwork are complete, accurate and clearly presented
- Organise and tidy sales paperwork to a high standard before handing projects over to the customer care team
- Keep CRM records fully up to date so each customer journey is clearly documented and easy to manage
Showroom & team support
- Deliver engaging showroom tours and personalised design discussions
- Support the smooth day-to-day running of the showroom, maintaining a professional and welcoming environment
- Work collaboratively with sales, design and customer care colleagues to ensure customers feel well looked after from first enquiry through to installation
What we’re looking for
You’ll thrive in this role if you:
- Have experience in a customer-facing sales, sales support or sales administration role
- Enjoy building genuine rapport and helping customers feel confident in their decisions
- Have a good eye for detail and enjoy keeping paperwork and systems organised
- Are calm, friendly and professional in your communication style
- Can work independently while being a reliable part of a wider team
- Are comfortable using CRM systems and basic IT tools
- Hold a clean UK driving licence and have your own transport
Pay, commission & hours
- Salary: £30,500 per annum
- Commission: Monthly team-based commission paid in arrears
- OTE: £34,000 per annum
(This is a steady, supportive commission structure, not an aggressive individual target model)
- Hours: 40 hours per week, x4 days across Monday-Friday plus either a Saturday or Sunday, 9am-5pm (half-hour paid lunch break)
Benefits & perks
- 20 days paid holiday plus bank holidays
- 1 additional day per year of service (up to 3 extra days)
- Company pension scheme
- Bonus and commission scheme
- Comprehensive training and ongoing support
- Employee Assistance Programme and mental health support
- My PERKS scheme: discounts and cashback on shopping, travel, entertainment, gyms, massages and more
- Friendly, supportive, high-performing team across two showrooms (Westcott and Twickenham)
- Modern, stylish office environment
- Free on-site parking
- Unlimited bean-to-cup coffee
Why join Green Retreats?
This role offers the chance to be part of a design-led business where customers are genuinely excited about their projects. You’ll help shape spaces people will enjoy for years to come, without the pressure of hard selling, while working in a supportive team that values accuracy, care and great customer experience.
If you enjoy helping customers, working with beautiful, well-designed products and keeping things organised behind the scenes, we’d love to hear from you.
Ability to commute/relocate:
- Twickenham TW1 3JZ: reliably commute or plan to relocate before starting work (required)
Experience:
- Direct sales: 2 years (required)
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