Swedish Customer Service Specialist *Hybrid

Customer Service Specialist – Nordics

Location: Kingston with on‑site parking, 3 days in office, 2 days at home

Salary: £30,000 – £33,000 plus medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic on‑site facilities including pay‑day pastries.

Start Date: ASAP

Key Responsibilities

• Customer & Stakeholder Management – Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution.
• Order & Delivery Management – Proactively manage orders, track and report back‑orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centres.
• Consignment & Stock Management – Monitor consignment stock levels and usage, support cycle counts, reconciliation and investigations and ensure correct handling of returns, RMAs, recalls and product exchanges.
• Cross‑Functional Collaboration – Work closely with all departments and support commercial teams.
• Product & Portfolio Support – Maintain strong knowledge of the product portfolio and, in event of product unavailability, proactively propose suitable alternatives.
• Quality, Compliance & Continuous Improvement – Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives and service enhancements.

What We Are Looking For

• Language Proficiency – Ideally fluent in at least one Nordic language (Swedish) and English.
• Experience – Strong customer service skills.
• Technical Skills – Good knowledge of Windows Office and Salesforce or similar CRM; proficiency in technology is essential.
• Interpersonal Skills – Strong ability to communicate at all levels and build relationships.
• Problem‑Solving Ability – Demonstrated initiative and a “Can do” attitude.

We are an equal‑opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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