IT Support Engineer (1st Line)
Ipswich – Office Based 5 days p/w
£26,000 to £28,000 +Training + Progression + Extensive Benefits inc. Private Medical Insurance
Are you a 1st Line IT Support Engineer or IT Technician looking for a role where you can truly develop your technical capability and progress within a fast-growing, award-winning business? This role sits within Workplace Services, which plays a critical role in keeping the business running smoothly by supporting users, platforms, and devices across the organisation. You will be the first point of contact for IT issues, ensuring employees are fully supported and productive from day one. Working closely with Senior IT Support, you will handle day-to-day helpdesk tickets, support joiner, mover and leaver processes, and assist with Microsoft 365 user administration across a modern, cloud-first environment. You will gain hands‑on exposure to tools such as Entra ID, Intune, and Halo, with clear opportunities to develop your technical capability. This is an excellent opportunity to join a highly successful and award-winning technology company that values structured processes, documentation, and internal development, offering long‑term progression into senior support or M365‑focused roles.
The Role
- Provide 1st Line IT support via an ITSM ticketing system
- Troubleshoot hardware, software, access, and Microsoft 365 issues
- Support user processes, including account and device setup
- Assist with device provisioning, asset management, and troubleshooting
- Maintain accurate documentation and audit‑ready processes
The Person
- Experience in a 1st Line IT Support or Service Desk role
- Working knowledge of Microsoft 365 applications
- Strong communication skills with a professional, user‑focused approach
- Organised and comfortable working to documented processes
- macOS support experience desirable
- Keen to progress towards Senior IT Support or M365 focus
Reference Number: BBBH 272547
We are an equal opportunities company and welcome applications from all suitable candidates.
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