Customer Experience Executive

We are recruiting on behalf of our Hereford based client for a Customer Experience Executive.

Working Hours

8.00am – 4.30pm – Monday to Friday.

Salary Range

£32,000 DOE (plus up to £500 monthly bonus, based on performance/targets & quarterly company discretionary bonus)

Job Description

This position involves delivering a 5* customer service to all customers at every contact point. The role will also include increasing revenue for the business through quotation, upselling/cross selling, quotation conversion & sales through service.

Main duties and responsibilities

• Process customer orders via phone/email/website in an accurate and timely manner to maintain the companies exceptional response times.
• Resolving and finding solutions to customer issues/concerns within time constraints.
• Liaising with couriers and hauliers to meet/exceed customer delivery expectations.
• Working alongside the business development team to help with customer follow ups, regular service checks and winning new business.
• Account management of smaller accounts to include pricing, service checks, upselling and product knowledge.
• Achieve a daily high level of data entry/order entry accuracy.
• Working close with the purchasing team to monitor stock levels/lead times on bespoke products.

Essential Experience & Skills

• Previous experience in a customer service role is a must.
• Ability to build relationships/repour with customers.
• Previous use of CRM systems.
• KPI driven.

Desired Experience & Skills

• Experience in telesales/internal sales.
• Use of Front (customer operations platform).
• Understanding of Margin % within sales.
• Experience with courier/haulage portals.

This position is office based and remote working is not considered at this time for the purpose of the business needs.

Benefits

• Discounted or free food.
• Free onsite parking.

Please apply with your CV

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