HR Content Strategy Manager, HR Enterprise Enablement and Governance Team
Location
London
Business Area
Human Resources
Ref #
10048921
**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough u2014 we work hard, and we work fast, while keeping up the quality and accuracyu202fweu2019reu202fknown for.u202fItu2019su202fwhat keeps us inventing and reinventing. Our culture is open, collaborative, and focused on elevating one another. Here, you can do incredible work u2014 the kind of work that has a real impact across the company.u202fItu2019su202fup to you to make it happen.u202f
**The Teamu202f**
The newly established HR Enterprise Enablement and Governance Team sits at the center of the HR Enterprise organization, connecting the dots across Global People Services, Employee Relations, Benefits, Position Management, and Immigration. This team exists to strengthen alignment, create clear ownership for cross-functional priorities, and elevate operational excellence across HR.u202f
We are the hub that drives shared strategies, consistent execution, and visibility across enterprise-wide initiatives. Our remit spans project management, product oversight, data and insights, and policy/process governance. This team brings together work that touches all areas of HR u2014 ensuring we deliver greater consistency, transparency, and effectiveness.u202f
**Whatu2019su202fthe role?u202f**
Weu2019re looking for a highly skilled HR professional who will own the end-to-end lifecycle of HR knowledge and documentation, with a strong focus on content strategy, governance, and digital employee experience. This individual will own the creation, governance, maintenance, and evolution of HR policies, guides, and process documentation, ensuring content remains accurate, scalable, and usable across global HR audiences.
They will ensure HR documentation is structured, searchable, and optimized for digital delivery, including intranet platforms, HR systems, and employee-facing AI tools, with accountability for accuracy, usability, and readiness for cyclical HR events. In addition, this role will define documentation standards, knowledge architecture, and content frameworks used across shared HR platforms to ensure consistency, scalability, and long-term sustainability.
Youu2019llu202fwork across multiple HR groups u2014 including GPS, Benefits, Immigration, Employee Relations, and more u2014 to translate complex HR topics into simple, consistent, and accessible guidance. The ideal candidate brings both HRu202fexpertiseu202fand strong content development skills, ensuring documentation reflects our standards for accuracy, tone, and usability.u202f
**Weu2019llu202ftrust you to:u202f**
Own the full lifecycle of HR documentation, including creation, governance, maintenance, and retirement of policies, process guides, toolkits, and FAQs Translate complex HR, legal, and operational content into clear, actionable guidance designed for employee self-service and digital consumption Partner with HR subject matter experts (HRBPs, GPS, Legal,u202fCoEs) tou202fvalidateu202fand update content as processes evolveu202f Create andu202fmaintainu202fa documentation governance strategy, including ownership models, version control, review cycles, and approval workflowsu202f Ensure seasonal and cyclical HR events (e.g., performance reviews, compensation cycles, internships, and benefits enrollment) are reviewed and refreshed on a recurring basisu202f Establish templates and tone standards to drive consistency across HR documentationu202f Identifyu202fcontent gaps and propose improvements to enhance HR efficiency and the employee experienceu202f Manage documentation integration and accuracy within the employee-facing AI tool to ensure a seamless and intuitive user experienceu202f Advise onu202foptimalu202fdocumentation solutions and structures for shared HR platforms to enable scalability and ease of navigationu202f Collaborate with HR Tech and Communications teams to publish and structure content on internal platforms (e.g., intranet, Workday Journeys, knowledge bases)u202f Maintain an organized, well-structured library of documents with clear taxonomy and metadata for easy accessu202f
**Youu2019llu202fneed to have:u202f**
8+ years of experience in HR operations, HR communications and policy documentation, or related HR functionsu202f Proven experience owning documentation governance and content lifecycle management in complex, matrixed organizations Strong understanding of HR processes and lifecycle events, including cyclical activities such as performance management, compensation, benefits enrollment, etc.u202f Demonstrated experience developing andu202fmaintainingu202fcontent across multiple HR systems or platforms.u202f Exceptional writing, editing, and organizational skills with a focus on accuracy, clarity, and usabilityu202f Ability to collaborate effectively across HR disciplines (HRBPs, GPS, Legal, otheru202fCoEs) and influence documentation standards across diverse teamsu202f Strong project management skills with the ability to manage competing priorities, drive accountability, and deliver to deadlinesu202f Weu2019du202flove to see:u202f Experience leading or contributing to cross-functional documentation initiatives in a large, global organizationu202f Familiarity with AI tools, digital knowledge bases, or employee self-service platforms and how content interacts within themu202f Knowledge of content taxonomy, metadata, and search optimization for enterprise documentationu202f Background in instructional design, UX writing, or change management communicationsu202f Comfort creating visual content such as process maps or decision trees to complement written documentationu202f
**Weu2019du202flove to see:u202f**
Experience leading or contributing to cross-functional documentation initiatives in a large, global organizationu202f Familiarity with AI tools, digital knowledge bases, or employee self-service platforms and how content interacts within themu202f Knowledge of content taxonomy, metadata, and search optimization for enterprise documentationu202f Background in instructional design, UX writing, or change management communicationsu202f Comfort creating visual content such as process maps or decision trees to complement written documentationu202f
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
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