Village Lead – Bilston, West Midlands County

Hours: 35 hours per week

Shift Pattern: Mon to Fri

Role Overview

Housing Services Lead will assist the Housing and Partnership Manager in ensuring resident involvement is intrinsically linked to delivering excellent housing services and enabling residents to live independently within a designated Extra Care scheme.

Essential Requirements

• Experience in housing or property management with a focus on resident-facing services and engagement
• Solid understanding of health and safety and other RoSH regulations
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and contractors
• Strong organisational and administrative skills, including maintaining accurate records and managing competing priorities
• A collaborative working style, with a proactive approach to problem-solving
• Familiarity with tenancy management processes and housing management systems
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Willing to work towards Level 3 Housing Apprenticeship (if not held)

Benefits & Flexible Working

• Flexible working, nine-day fortnight option
• Strong benefits package: Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay
• Learning and development opportunities

Application Process

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: 3 May 2026 (may close earlier).

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