TEC Service Development Manager

Job title: TEC Development Manager

Salary: PO6 £51,356 – £54,495 pro-rata

Hours: 37 hours per week

Contract: Permanent

Location: Merrion House / Assisted Living Leeds 2-3 days a week to support service delivery with hybrid working offered.

Technology Enabled Care (TEC) refers to the use of digital devices, remote monitoring tools, and smart technologies to help people live more independently and safely. It can range from simple community alarms and smart‑watch apps to advanced fall detectors, home sensors, and remote health monitoring systems.

About the role

As a TEC Development Manager, you will champion and expand the use of TEC across Adults & Health, ensuring TEC is consistently considered and effectively integrated. Acting as a strategic leader and facilitator, you will drive collaboration across teams and partners, accelerate the adoption of TEC into practice, and lead a continuous improvement programme that strengthens outcomes, efficiency, and user experience.

You will have a proven track record of co‑producing change with partners and service users.

Responsibilities

• Lead strategic partnerships involving various stakeholders to achieve positive outcomes.
• Lead cultural transformation among staff, expand telecare and proactive monitoring initiatives, and work with the Integrated Commissioning service to ensure stakeholders, including provider partners, harness technology for better outcomes.
• Manage, supervise and carry out appraisal of employees in line with policies, maintain employee records, and contribute to development through appraisal, supervision and training.
• Collaborate on the development of complex new programmes that integrate people, change and systems.
• Build business cases, assess cost‑effectiveness, and demonstrate savings from digital transformation.
• Develop the TEC Plan, contribute to the system‑wide TEC Strategy and Roadmap, aligning with Adult & Health Service objectives.
• Design, implement and manage specific TEC projects or pilots from concept to evaluation to expand digital care options.
• Lead proposals for future service development based on needs, demands, legislative requirements, national best practice, council policy, available resources and stakeholder views.
• Use co‑production with service users, carers and partners to ensure TEC solutions are person‑centred and meet real needs.
• Collaborate with procurement teams and external providers to source and implement TEC services or equipment, ensuring value for money and strict adherence to contractual and compliance standards.
• Conduct thorough evaluations of projects and contracts, ensuring comprehensive data collection and organisation.
• Develop and review KPIs and performance metrics to assess outcome effectiveness, support benchmarking, and capture insights for continuous improvement and learning.
• Evaluate outcomes, measure impact, and report on the effectiveness of digital initiatives.
• Attend and actively participate in key project boards within the Directorate or on cross‑cutting council themes, contributing to strategic direction.
• Work in cross‑functional teams to deliver projects appropriately and support the development of complex financial business cases.
• Develop effective working relationships with senior managers and other professionals to ensure business and financial objectives are met.

Qualifications

Degree level or equivalent knowledge and experience gained in a relevant service area.

Essential Requirements

• Experience working at a senior level, managing, planning, deploying resources, following procedures, maintaining records and contributing to staff development through coaching, mentoring and appraisal.
• Strong team working skills and organisational/time‑management skills to prioritise tasks and meet conflicting deadlines.
• Ability to develop constructive working relationships and partnership working.
• Ability to analyse and gather information, accurately enter and retrieve data from digital and manual systems, and prepare and present reports and data to a wide range of audiences.
• Effective communication across internal and external partners, customers and the public, influencing views and behaviour.
• Strong initiative to manage competing priorities while delivering service objectives and adapting to change.
• Experience using information technology tools such as word, spreadsheet, database, email etc.
• Experience providing customer‑focused services.
• Ability to operate effectively in an environment of volatility, ambiguity, uncertainty and complexity and recommend practical solutions.
• Knowledge of relevant financial regulations, budgeting, achieving budgetary targets, and financial transaction management.
• Understanding of local community diversity issues.
• Knowledge of legislation, guidance, policies and ability to interpret and apply them consistently.
• Understanding responsibilities around health, safety, wellbeing, security, confidentiality, data protection, privacy and information governance for digital care.
• Blend of domain expertise (social care/health knowledge) and innovation skills.
• Understanding of current and emerging digital health and social care solutions and their practice/impact.
• Knowledge of business management in public services and care commissioning.
• Aware of social policy frameworks influencing care delivery and innovation.
• Expertise in deploying, integrating and evaluating technology‑enabled care initiatives.
• Understanding of strategies for leading and embedding digital change within services.
• Significant experience with commissioning, contract management and public sector procurement.
• Experience managing significant change programmes in adult social care/health/housing, working with suppliers and stakeholders.
• Experience leading strategic partnerships and programmes, and delivering cross‑sector or cross‑service projects.
• Experience leading, developing and motivating teams, delivery of improvements, risk and change management.

Essential Behavioural & Other Characteristics

• Understanding and embracing Leeds City Council Values, Behaviours and Codes of Conduct.
• Commitment to continuous improvement and achieving Leeds Ambitions of health, wellbeing, inclusive growth, thriving communities and a resilient sustainable city.
• Understanding of council policies and procedures.
• Duty of health, safety and wellbeing consideration.
• Participation in appraisal, training and development to maintain up‑to‑date knowledge and skills.
• Support equality, diversity, inclusion and anti‑discriminatory practice.
• Recognition and appropriate challenge of racism, bullying, harassment, victimisation or abuse, reporting concerns.
• Flexibility and adaptability to assist other services as required.
• Compliance with the council’s flexibility protocol.

Desirable Requirements

• Demonstrated ability to secure external funding or grants for technology‑enabled care initiatives or service innovation.
• Track record of successful partnership working with local authorities, NHS, voluntary sector and technology suppliers.
• Knowledge of emerging assistive technologies such as AI‑driven monitoring, IoT devices or remote health management platforms and their applications.
• Experience in co‑production and user‑centred design involving vulnerable adults, carers or community groups.
• Experience leading digital transformation projects within health or social care settings, especially in cross‑sector or multi‑agency collaboration.
• Experience delivering staff training on digital skills or technology adoption in a care environment.

What we offer you

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to support wellbeing and boost your money go further.

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