Do you enjoy listening to customer conversations and understanding what great service looks like?
Are you confident providing constructive feedback and helping teams improve their performance?
If you’re detail-oriented, quality-driven, and passionate about customer experience, this could be the role for you!
Job Title
Call Quality Administrator
Perks
- Working in a supportive and collaborative environment
- 25 days holiday plus bank holidays (increasing with length of service)
- Birthday off
- Christmas shutdown
- Early finish Fridays
- Modern office in Bournemouth
- Regular staff awards and social events
- Ongoing training and development opportunities
- Access to discounts at popular retailers
Company
Telecoms
Contract
Permanent
Hours
9am – 5pm Monday to Friday
Start
ASAP
Salary
£28,000
Location
Bournemouth
Culture
Vibrant, successful and thriving team!
Responsibilities
- Monitor and evaluate calls for quality, compliance, and customer experience.
- Provide actionable feedback to agents and management to improve performance.
- Develop and maintain call quality standards and evaluation criteria.
- Analyse call data trends to identify areas for improvement.
- Collaborate with training and operations teams to implement quality improvement strategies.
- Maintain accurate records of quality assessments.
Qualifications
- Previous experience in a call quality, quality assurance, customer service, or similar role.
- Experience reviewing customer interactions and assessing calls against quality standards.
- Strong analytical skills with the ability to identify trends, opportunities for improvement, and areas of best practice.
- Confidence in delivering clear, constructive, and professional feedback to support performance improvement.
Contact our team today to hear more about this or other opportunities. Email your CV to (url removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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