We are looking for a highly organized, enthusiastic Commercial Manager who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who maintains the smooth running of commercial negotiations, deal structuring and alignment to pricing policies, supporting the Commercial Director, Sales and Legal while interacting with senior management to ensure great financial and customer outcomes. You will love working with sales and view yourself as a deal “enabler” rather than “controller”.
About Smart Communications
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.
The responsibilities of the role include:
Commercial Support
- Supporting Sales and Legal in negotiating commercial terms with clients to secure mutually beneficial terms for Smart Communications and our customers.
- Guiding Sales team in structuring commercial proposals.
- Assist Sales with ensuring correct product configurations and commercial terms are represented then drafting order forms and related commercial paperwork to reflect these.
- Ensure that pricing policies and approvals are followed.
- Work with the Legal and Sales operations teams to ensure that compliance, data privacy and commercial terms are incorporated properly into templates for sales contracts.
- Advising senior management on commercial risk.
What we’re looking for:
Must have skills/experience:
At Smart Communications we take pride in hiring smart people who are capable of diagnosing problems, rolling up their sleeves and executing their responsibilities with a high degree of personal integrity.
We are looking for a self‑motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:-
- Supporting Sales, Sales Management and Legal with commercial solutions to business problems.
- Ability to understand and manage the tension between the detail and the big picture.
- Strong negotiation skills including directly with the customer.
- Highly skilled at building pricing and deal propositions
- Excellent Communication skills, both written and verbal, comfortable working with contracts and legal documents.
- A team player who creates positive working relationships.
- Extremely well‑organized individual with a proven ability to manage conflicting priorities.
- Experience supporting senior executives and sales management with deal structuring.
- Experience leading and/or supporting high‑value, complex negotiations.
- Working in a SaaS or technology environment.
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results‑Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.
This role has a hybrid setup with occasional work from the office required.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
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