Head of Technology

We are looking for a Head of Technology to provide technical leadership, strategy, and operational delivery of the RSC’s IT environment — ensuring systems are secure, resilient, efficient, and aligned to organisational needs.

Responsibilities

• Stakeholder Engagement – Building strong relationships with stakeholders across the organisation, advocating for technology and ensuring shared understanding of value, cost, and security.
• Technology Strategy – Identifying and refining shared technology needs across the organisation.
• Governance and Continuous improvement – creating the environment for technical and process standardisation.
• Service Delivery and Operations – ensuring system availability, performance and user satisfaction. Providing senior sponsorship for major incidents, complex technical issues, and supplier relationships, ensuring effective resolution and accountability.
• Leadership – leading and developing technology teams, actively promoting a culture of accountability, learning and continuous improvement.

Qualifications

• Proven experience creating, evolving, and delivering technology strategy within a complex enterprise environment.
• Demonstrable leadership of both software delivery and operational support teams.
• Strong stakeholder management skills, with the ability to communicate technical subjects clearly to varied audiences.
• Sound knowledge of ITIL / ITSM processes, governance, risk management, and compliance (including GDPR and licensing).
• Hands‑on experience delivering cloud‑based solutions (Azure, AWS, or similar), with a strong understanding of Microsoft technologies including Microsoft 365 and Active Directory.
• Experience managing departmental budgets, suppliers, and technology costs, ensuring value for money and service resilience.
• Good understanding of infrastructure and networking technologies (LAN/WAN, VPN, firewalls, routing, switching, DNS) and exposure to CRM, ERP, and reporting systems.

This is a full‑time, permanent position based in Stratford‑upon‑Avon.

You will be working 40 hours per week, Monday to Friday. We are committed to a culture of flexible working, and this role will provide the opportunity for some flexibility in hours and location of work, ensuring that the specific remit of the role is delivered.

We are committed to building a diverse workforce and welcome applications from all individuals.

The Royal Shakespeare Company (no. 212481) is a registered charity.

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