Commercial Relationship Manager

Commercial Relationship Manager – Bristol

• Team: Commercial & Private Banking
• Location: Bristol Broadmead
• County: Bristol
• Ref #: 24496
• Closing Date: 10 April 2026
• Locations: Bristol, Cardiff or Exeter (c.x2 Days in Office)

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Complete annual renewals and credit applications.
• Process all EDD and High Risk ODDs and requests for information within allocated timeframe, and manage all low and medium risk ODDs relating to the team within renewal dates.
• Process all covenants and conditions subsequent as they fall due and escalated appropriately with Credit if covenants are not met.
• Gather information from the customer; assess, analyse and interpret financial information such as financial statements, management accounts, profit and loss statements.
• Develop and maintain key relationships with other departments such as Credit, Lending & Securities, Lending Operations, Financial Crime Risk & Controls and Regional Teams.
• Act with integrity at all times and serve as an advocate of Metro Bank, acting as a role model for the Large Trading Business Team and Metro Bank when dealing with customers, intermediaries and colleagues.
• Work with customers and new-to-bank customers, building relationships and spotting and delivering opportunities.
• Deliver on personal financial performance objectives.

What You Will Need

• Build relationships with customers by understanding and supporting them with all their banking requirements, exceeding expectations.
• Passionate about providing unparalleled levels of service and convenience for customers, with the ability to work and learn quickly in a fast‑paced, professional and dynamic environment.
• Demonstrate credit, analytical and numerical skills.
• Knowledge of the commercial lending process from start to completion.
• Manage multiple responsibilities within a rapid and ever‑changing environment, with the ability to prioritise and negotiate constantly.
• Involved in developing relationships both internally and externally at a range of different seniority levels.
• Have a passion for our values, culture and a keen interest in our commercial customers and offerings.

Benefits

• Competitive salary, discretionary annual bonus and a wide range of benefits including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts.
• Training to ensure your success in your role and plenty of internal opportunities to progress your career (around 40% of recruitment comes from internal promotions).
• Hybrid working option to support balance between work and life.

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