Repairs Customer Service Manager

Repairs Customer Service Manager

Fixed Term Contract, 12 months+

45,000

Heckmondwike, West Yorkshire / hybrid

Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months.

Duties and Responsibilities

• Lead and manage the Repairs inbound call team, along with scheduling and administrative functions.
• Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required.
• Take ownership of supply chain processes, including materials management and availability.
• Manage the company’s vehicle fleet, ensuring effective coordination and upkeep.
• Track, analyse and report on service performance, identifying areas for improvement.
• Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures.

Essential Requirements

• Previous experience managing schedulers and customer service advisors
• Experience working within a repairs or housing background would be advantageous

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