Department: Customer Support Service – ICT
Closing Date: Friday 24th April 2026
Argyll and Bute Council’s ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full-time post, working 35 hours per week (Monday to Friday 9am – 5pm) and is fully Office based in Kilmory, Lochgilphead with a requirement to travel to ICT supported sites across Argyll and Bute. This is an exciting role working within a dynamic team which has a strong focus on customer service.
You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.
You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft 365 environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills in addition to supporting and deploying to site Laptops, iPads and Chromebooks.
You will have a minimum qualification at HNC level in an IT discipline along with at least 2 years experience of working in a similar role, particularly supporting users within a large MS domain.
Additional requirements
- The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service
Benefits
We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth.
Diversity and inclusion
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
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