Lead Customer Success Manager at AI PropTech SaaS

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK’s most exciting AI platforms.

The Company

• AI startup transforming the £33bn property industry
• Building AI agents that automate 80-90% of operational workloads
• Early-stage business with equity, huge growth and unicorn ambitions

The Role

• Own onboarding, adoption, retention and expansion for enterprise customers
• Build AI-powered CS automations, workflows and scalable processes
• Partner with Product & Engineering to shape the future of the platform
• Manage a junior CSM

The Need

• Customer Success, Technical Account Management or Solutions Engineering within B2B SaaS
• Comfortable with APIs, integrations, data and technical troubleshooting
• Passion for AI, automation and building modern Customer Success functions

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