Safer Gambling Team Leader

This role is suited to someone with strong experience in safer gambling operations who is comfortable working within regulatory frameworks and supporting the performance and development of a specialist team. The position offers the opportunity to contribute directly to player protection standards while helping ensure safer gambling procedures are delivered effectively across our client brands.

Newcastle based x 4 days a week

£30,000-£32,000 DOE

Responsibilities

• Oversee daily safer gambling tickets and workflows across client brands, ensuring cases are reviewed and resolved accurately within required timelines.
• Support and guide team members in handling player interactions relating to self-exclusion, affordability checks and welfare contacts in line with approved procedures.
• Ensure self-exclusion and reactivation processes are carried out in full compliance with UK Gambling Commission requirements.
• Review and escalate complex cases or elevated risk indicators where appropriate, providing clear summaries and supporting information.
• Maintain accurate records of player interactions and case outcomes within internal systems.
• Stay up to date with safer gambling regulations and support the development of team knowledge and procedures.
• Help ensure the safer gambling function operates effectively, maintaining compliance standards and service levels across client brands.

Experience and Skills

• Previous experience in safer gambling, player protection, compliance, or customer operations is required, ideally within the iGaming sector or another regulated environment.
• A strong understanding of responsible gambling principles and UK Gambling Commission requirements is essential, with the ability to apply these in day-to-day case handling and team oversight.
• Excellent attention to detail and organisational skills are important, with the ability to manage multiple cases and support team workflows.
• Strong written communication skills are required, along with the ability to guide team members in handling sensitive player interactions professionally.
• Candidates should demonstrate a calm and professional approach when managing complex player situations, including affordability and welfare concerns.
• The role requires the ability to follow and enforce processes consistently, escalate risks appropriately, and support a strong culture of player protection within the team.

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