Your new company The services of Hays have been retained by our client, a large Housing Association, to recruit a Scheme Coordinator on a temporary contract basis for a period of 6 months to work within a sheltered housing scheme in Portadown.
It is envisaged that this position will be recruited on a permanent basis in due course.
Your new role Reporting to the area Housing Officer, you will provide an enhanced housing management service to independent living tenants, ensuring the highest standards of customer service. This will include:
Engaging with tenants, ensuring that their support needs are responded to efficiently and effectively in line with support plans.
Keeping in regular contact with tenants, being aware of their circumstances.
Being accountable for initial assessment and support plans in accordance with Supporting People requirements.
Keeping accurate and up-to-date records.
Working collaboratively with partnering agencies and stakeholders including GPs, social workers, relatives and/or next of kin, to deliver key services to tenants.
Ensuring that emergency calls are responded to in a supportive manner, managing emergency situations appropriately by seeking advice from the Housing Officer as necessary.
Encouraging tenants to participate in activities such as lunch clubs and coffee mornings for tenants at the scheme.
Supporting the delivery of evening events where required to increase social interaction amongst the tenants living in the scheme.
Welcoming and supporting new tenants as part of the sign-up process, ensuring that rent is collected and lodged in accordance with procedure.
Supporting tenants to sustain their tenancies by carrying out and reviewing risk assessments.
Inspecting any building repairs / defects, reporting to the repairs team and overseeing contractors when they are on site.
Signposting tenants to get help to manage their finances, i.e. budgeting money and managing household bills.
What you’ll need to succeed To be considered for this position, you must possess:
Strong customer service skills with great problem-solving capabilities.
The ability to manage customer expectations, enforcing realistic goals.
Good organisational & time management skills.
Good sensitivity & the ability to support people’s needs.
The ability to communicate clearly and effectively.
Ideally, you will possess:
Experience of sheltered accommodation or other resident care position with relevant training.
Experience of working with tenants/community groups/partnership working.
What you’ll get in return This position offers an immediate start with the opportunity to work with an established Housing Association. You will play a vital role in an independent living scheme, enabling tenants to live confidently, independently and positively in their own homes, and ensuring the safe and smooth operation of the Scheme.
Whilst this role is initially being recruited for a period of c. 6 months, it is envisaged that the position will be recruited on a permanent basis in due course.
What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be
Skills:Scheme Coordinator Housing Association Sheltered Housing
Benefits:£27 000-£30 000 per annum
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