Luxury Fine Jewellery | London or Dubai
Our client is an internationally recognised luxury fine jewellery maison looking to appoint a Client Development & Relationship Manager to support the continued growth of its client strategy across international markets.
This is a commercially focused position for someone who understands that long-term business success in luxury retail is built on exceptional client relationships. Working closely with retail leadership, CRM teams, and key stakeholders, you’ll be responsible for developing initiatives that strengthen client loyalty, increase customer acquisition, and support boutique performance.
Rather than sitting purely within marketing or retail operations, this role bridges both functions. You’ll use customer insight, CRM data, and retail performance to identify opportunities, whilst creating meaningful client experiences that drive engagement and repeat business.
Key Responsibilities
- Develop and implement client development strategies that increase customer acquisition, retention, and lifetime value.
- Work alongside regional and global teams to continuously improve clienteling programmes and customer engagement initiatives.
- Partner with boutique leadership to ensure client development objectives are embedded into everyday retail activity.
- Monitor CRM performance, customer behaviour, and retail KPIs, providing recommendations to improve client engagement and commercial performance.
- Design and deliver personalised client experiences, private shopping initiatives, exclusive events, and VIP programmes.
- Identify new opportunities to attract high-value clients through partnerships, networking, and targeted relationship-building activities.
- Produce meaningful reporting and customer analysis to support business decisions and identify emerging trends.
- Support the development of retail teams by promoting best practice in clienteling, CRM, and relationship management.
- Work closely with marketing and retail teams to ensure campaigns, launches, and client initiatives are aligned with overall business objectives.
About You
We’re looking for someone who genuinely enjoys building relationships and understands the expectations of luxury clientele. You’ll be commercially aware, analytical, and equally comfortable reviewing performance data as you are working directly with boutique teams and clients.
You’ll have the confidence to influence stakeholders across multiple functions and the ability to turn customer insight into practical initiatives that deliver measurable business results.
Experience Required
- Previous experience within luxury fine jewellery, high jewellery, luxury watches, fashion, or another premium retail environment.
- Strong background in Client Development, CRM, Clienteling, Customer Experience, or Relationship Management.
- Experience working with CRM platforms, customer segmentation, and client data analysis.
- Demonstrated success in developing customer engagement initiatives that improve loyalty and commercial performance.
- Experience working across multiple markets or with international retail teams would be advantageous.
- Strong communication and stakeholder management skills.
- Highly organised, commercially focused, and comfortable managing multiple projects simultaneously.
This is an excellent opportunity to join a globally respected luxury brand in a role that combines retail, CRM, customer experience, and commercial strategy, with the flexibility to be based in either London or Dubai while working across an international business.
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