Claims Manager – Casualty

Claims Manager – Casualty

City of London – Hybrid

Key Responsibilitie

• sJointly lead and oversee a team of claims professionals, providing both technical guidance and people management support while maintaining responsibility for a portfolio of casualty claims
• .Manage team performance, workload allocation, development objectives, and succession planning to drive individual and team success
• .Handle a broad range of casualty claims from notification through to resolution, assessing coverage, liability, quantum, reserving, and claim strategy throughout the claim lifecycle
• .Ensure compliance with delegated authority requirements, reserving philosophies, claims standards, and referral protocols
• .Oversee claim triage processes to ensure matters are managed in line with the Claims Charter, Code of Conduct, and operational guidelines, delivering exceptional client service
• .Lead client presentations, stewardship meetings, and portfolio reviews, collaborating with key internal stakeholders as required
• .Maintain effective engagement with policyholders, brokers, co-insurers, underwriters, actuaries, and other stakeholders throughout the claims process
• .Provide oversight and strategic direction to panel counsel, loss adjusters, and third-party administrators, including management of financial authority and technical guidance
• .Ensure accurate file management, record keeping, and documentation standards across the team
• .Contribute to business strategy, thought leadership initiatives, market research, and the development of underwriting and claims best practices
• .Promote the profile and capabilities of the Claims function through market engagement, industry events, conferences, and business development activities
• .Support senior leadership with portfolio analysis, claims trends, performance insights, and management reporting across casualty lines
• .Share accountability for achieving internal performance objectives and Lloyd’s market metrics
• .Oversee large loss reporting processes, ensuring effective governance, monitoring, and communication
• .Drive adherence to regulatory, operational, and best-practice standards through reporting, quality assurance reviews, and file audits
• .Maintain compliance with all relevant regulatory frameworks, internal policies, and conduct requirements, ensuring fair customer outcomes and the highest standards of integrity and professionalism

.Skills & Experien

• ceExtensive technical and leadership experience handling Casualty claims within the London Marke
• t.Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and complex workstream
• s.Advanced knowledge of claims handling practices, coverage interpretation, reserving, litigation management, and casualty product line
• s.Comprehensive understanding of applicable legal, regulatory, and market requirement
• s.Proven ability to build and maintain strong relationships with brokers, clients, and internal stakeholder
• s.Excellent communication, presentation, negotiation, and stakeholder management skill
• s.Demonstrated experience in large loss management, reserving, reporting, and strategic decision-makin
• g.Adaptable and resilient, with the ability to lead teams effectively through change and evolving business prioritie
• s.Strong coaching, mentoring, and people development capabilitie
• s.Skilled in claim triage, complexity assessment, and resource allocatio
• n.Ability to identify, analyse, and communicate emerging legal, regulatory, and market trends that may impact claims portfolios and business performanc

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