Senior Claims Adjuster – Casualty

Senior Claims Adjuster – Casualty

City of London – Hybrid

Key Responsibilitie

• sManage a diverse portfolio of Casualty claims from initial notification through to final resolution, assessing coverage, liability, quantum, reserving, and claim strategy throughout the claim lifecycle
• .Ensure compliance with delegated authority limits, reserving philosophies, claims handling standards, and referral procedures at all times
• .Collaborate closely with internal and external stakeholders, including policyholders, brokers, co-insurers, actuaries, and underwriters, to achieve effective claim outcomes
• .Instruct, oversee, and manage panel solicitors, loss adjusters, and third-party administrators (TPAs), providing technical guidance and exercising financial authority where appropriate
• .Maintain accurate and comprehensive claim files, ensuring high standards of record keeping and documentation
• .Uphold the Claims Charter and Code of Conduct, consistently delivering excellent customer service and positive client outcomes
• .Support the Claims Manager and Head of Casualty Claims with audit activities, management reporting, and operational requirements
• .Contribute to business initiatives by sharing market insights, supporting research projects, and helping develop claims and underwriting strategies
• .Raise the profile of the Claims team through participation in market meetings, industry events, and collaboration with business development teams to identify growth opportunities
• .Ensure full compliance with regulatory requirements, internal policies, and conduct standards, including SMCR, Solvency II, Treating Customers Fairly principles, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing obligations

.Skills & Experien

• ceProven experience handling Casualty claims within the London Marke
• t.Strong understanding of claims handling principles, coverage analysis, reserving practices, litigation management, and casualty insurance product
• s.Sound knowledge of relevant legal, regulatory, and compliance requirement
• s.Excellent relationship management skills, with the ability to engage effectively with brokers, clients, and internal stakeholder
• s.Strong communication, presentation, and organisational capabilitie
• s.Well-developed analytical, negotiation, and decision-making skills, with the ability to manage complex claims effectivel
• y.Adaptable and flexible, with the ability to perform in a dynamic environment and contribute to the ongoing success of the claims functio

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