Junior Manager
Job Title: Junior Manager
Reports to: Assistant General Manager / General Manager
Contract: Permanent
Hours: 48 hours over 5 days
Location: Central London
About Us
We are an independent, multi-award-winning British restaurant group with a reputation for delivering exceptional food, warm hospitality, and memorable guest experiences.
Inspired by classic British dining traditions, our restaurants celebrate high-quality, responsibly sourced ingredients in a relaxed yet refined setting. Our menus showcase much-loved British favourites alongside an extensive selection of fresh seafood, catering to a wide range of dietary requirements including vegan and gluten-free options.
Recognised by leading hospitality guides and industry awards, we pride ourselves on consistently high standards of food, service, and atmosphere. With multiple Central London locations offering restaurant dining, takeaway, and all-day hospitality experiences, we’re committed to creating a workplace where passionate hospitality professionals can grow their careers.
Sustainability, teamwork, and genuine hospitality are at the heart of everything we do.
Job Purpose
The Junior Manager supports the Assistant General Manager and General Manager in leading day-to-day front-of-house operations.
This role acts as a bridge between the team and senior management, ensuring consistently excellent service, supporting team development, and maintaining operational standards. The Junior Manager is expected to lead confidently during service, contribute to training, and develop their management skills while helping drive business performance.
Key Responsibilities
Service & Guest Experience
- Support floor leadership during service, ensuring a consistently high-quality guest experience.
- Handle guest enquiries and complaints professionally with a solution-focused approach.
- Maintain cleanliness, comfort, and smooth service flow throughout the restaurant.
- Help create a welcoming atmosphere that reflects the company’s hospitality standards.
Team Support & Supervision
- Assist in managing team performance during shifts, providing coaching and guidance where required.
- Support team briefings and shift handovers, ensuring effective communication across departments.
- Assist with training and onboarding new team members while reinforcing service standards.
- Encourage engagement with promotions, events, and upselling opportunities.
Operations & Administration
- Assist with opening and closing procedures, including cash handling and float checks.
- Complete daily operational administration including control sheets, stock updates, and incident reporting.
- Ensure compliance with food safety, hygiene, and health & safety procedures.
- Support deliveries, stock organisation, and day-to-day operational logistics.
Communication & Leadership
- Act as a key point of contact for front-of-house team members during service.
- Ensure the team remains informed about daily specials, allergens, menu changes, and operational updates.
- Support the implementation of new procedures and continuous operational improvements.
- Represent the management team in the absence of senior managers where required.
Person Specification
Experience & Knowledge
- At least one year’s experience in a hospitality supervisory or senior front-of-house position.
- Good understanding of food safety and health & safety procedures.
- Experience using EPOS and reservation systems is desirable.
Skills & Attributes
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Confident leading small teams in a fast-paced environment.
- Calm under pressure with strong problem-solving skills.
- Reliable, organised, and professional.
- Passionate about delivering exceptional guest experiences.
- Ambitious and keen to develop a long-term career within hospitality.
What We Offer
- A supportive, team-focused working environment.
- Clear opportunities for career progression into senior management.
- Staff meals whilst on shift.
- Employee discounts on food and drink.
- Company events and team recognition initiatives.
- Company pension scheme (eligibility applies).
- 100% of service charge shared with the team.
- 28 days’ paid holiday per year (including Bank Holidays).
- The opportunity to build your career with an established, award-winning hospitality group.
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