** Can be based from our Mijdrecht Netherlands, London or Fleet UK offices**
ROLE DESCRIPTION: Services Project Manager
The Company
The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA we have ambitious plans for growth.
The Opportunity
We are looking for a detail-oriented and commercially aware Services Project Manager to drive the installation of retail display projects. This role will work closely with the commercial team
The Role: Services Project Manager
The Services Manager is responsible for leading and coordinating installation operations and manages a robust network of existing and new installation partners. The role ensures the successful execution of project installations, while also owning the strategy and delivery of spare parts and maintenance programs across the region.
Job Title: Services Project Manager
Reporting to: Services Team leader
Hours of Work: 37.5 hours per week.
Key Responsibilities
Project Oversight
- Oversee end-to-end installation project delivery, ensuring timelines, budgets, and quality standards are met
- Implement best practices and continuous improvement initiatives across the installation function & process
Partner Network Management
- Maintain and expand a reliable network of installation partners across EMEA
- Evaluate partner performance and ensure compliance with company standards and project requirements
- Negotiate contracts and service level agreements with new and existing partners
Spare Parts & Maintenance Programs
- Develop and manage EMEA-wide spare parts logistics and inventory strategies
- Oversee preventive and reactive maintenance programs to ensure long-term project sustainability
- Collaborate with internal teams to optimize parts sourcing, distribution, and cost efficiency
Cross-Functional Collaboration
- Work closely with Sales, Operations, and Client Services to align installation plans with client expectations
- Provide technical and logistical support during pre-sales and project scoping phases
- Ensure accurate reporting and documentation of installation activities and KPIs
Key Skills and Experience
- Proven experience in managing installation projects across multiple countries in EMEA
- Strong leadership skills with experience managing teams and external partners
- Excellent organizational and communication abilities
- Familiarity with spare parts logistics and maintenance program design
- Willingness to travel across EMEA as required
Package
Salary: TBC depending on background and experience
Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday
EMEA Bonus scheme
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