Enterprise Account Manager

Senior Customer Success Account Manager (12-Month FTC)

London | Hybrid (3 days onsite/client’s sites)

This is an excellent opportunity for an experienced Senior Customer Success Account Manager to join a leading UK fintech SaaS business working with banks, building societies, and specialist lenders.

You’ll be responsible for:

• Managing strategic enterprise customer relationships
• Driving customer retention, renewals, and expansion (ARR & NRR)
• Leading executive stakeholder engagement and business reviews
• Identifying upsell and cross-sell opportunities
• Partnering with Product, Delivery, and Support teams to maximise customer success

What we’re looking for:

• 5+ years’ Customer Success, Strategic Account Management, or Enterprise SaaS experience
• Experience with enterprise financial services clients
• Strong commercial and stakeholder management skills
• Proven success driving retention and account growth

Interested? Happy to connect!

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