Operations Manager

The Role: Operations Manager / Contract Manager

Location: Birmingham / West Midlands

Salary: £60,000–£67,000 plus excellent benefits

Experienced Operations Manager required to lead large-scale frontline service teams across a busy, high-profile contract.

This is a fantastic opportunity for a strong operational leader who thrives in a fast-moving, people-focused role. You will be responsible for driving consistency, improving deployment, supporting frontline managers and ensuring essential services are delivered effectively across the region.

The Role:

• Lead and support a team of Operational Supervisors overseeing a large frontline workforce.
• Manage day-to-day operational delivery across all services.
• Make key judgement calls around priorities, scheduling, deployment and reactive service demands.
• Drive consistency, performance and accountability across a large unionised workforce.
• Support planning and improvement activity in a challenging, high-volume operational environment.

The Ideal Candidate:

• Strong operations management/ Contract Management experience leading large frontline or field-based teams.
• Excellent man-management, leadership and decision-making skills.
• Background in street running complex operations, waste, FM, environmental services, logistics, transport, military or similar operational environments.
• Confident working with reactive priorities, workforce planning and operational deployment.
• Resilient, consistent and able to lead effectively in a unionised or complex workforce setting.

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