Company Description Arc Homes (Arc MRB) is a residential property agency focused on providing straightforward, reliable lettings and sales services to clients in and around Atherton. The company is committed to offering clear communication, honest advice, and a professional, customer-focused experience. Arc Homes works closely with landlords and tenants to ensure smooth tenancy arrangements and well-managed properties. Team members are encouraged to contribute ideas, take ownership of their work, and help build long-term relationships within the local community. The environment is collaborative, with an emphasis on learning, growth, and delivering high standards of service.
Role Description The Lettings Consultant role is a full-time, on-site position based in Atherton. Day-to-day responsibilities include handling enquiries from prospective tenants, arranging and conducting property viewings, and providing clear information on available properties and tenancy terms. The role involves advising landlords on rental values, marketing strategies, and tenancy requirements, as well as preparing listings, updating property details, and ensuring accurate documentation. The Lettings Consultant will manage application processes, reference checks, and tenancy agreements, and coordinate move-ins and renewals. The position also requires maintaining regular contact with landlords and tenants, resolving routine queries, and supporting the wider team to ensure smooth office operations and a positive customer experience.
This is an excellent opportunity for somebody looking to for a challenge as we look to grow the department.
Qualifications
- Strong customer service and relationship-building skills, with the ability to communicate clearly and professionally in person, by phone, and in writing.
- Organizational and time-management abilities, including handling multiple properties and enquiries, prioritizing tasks, and meeting deadlines.
- Sales and negotiation skills, with confidence in presenting properties, discussing terms, and supporting successful tenancy agreements.
- Attention to detail in preparing documentation, maintaining accurate records, and following lettings procedures and compliance requirements.
- Comfort with basic IT tools and property management or CRM systems, including updating listings and managing contact information.
- Ability to work independently and as part of a team, showing initiative and a proactive approach to problem-solving.
- Previous experience in lettings, estate agency, property management, or a customer-facing role is essential.
- Knowledge of local property market trends and lettings regulations in the UK, or a willingness to learn quickly.
- A valid driving licence and access to a vehicle for attending viewings and appointments in the local area is advantageous.
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