Chief Growth & Marketing Officer

At Krispy Kreme, it’s not just a job it’s being part of a team that spreads joy every day!

• Free doughnut & hot drinks every shift
• Generous team discounts across all our products
• Training & development to help you grow your career with us
• Recognition & celebrations for great work and special moments
• Competitive pay and opportunities for progression
• Pension scheme and life assurance (eligibility applies)
• A fun, friendly environment where teamwork makes the magic happen
• Exclusive savings through our Treat Box discount platform
• Support Office roles eligible for Private Healthcare
• Free access to our Wellbeing & Belonging service

Shape the future growth of one of the world’s most loved brands.

We are looking for an exceptional Chief Growth & Marketing Officer to join our Executive Leadership Team and lead the next phase of our growth journey across the UK & Ireland.

What You’ll Be Responsible For

Driving Growth

• Developing and executing a multi-year growth strategy
• Leading customer acquisition, retention and loyalty performance
• Identifying new growth opportunities, customer segments and revenue streams
• Partnering across Retail, Sales, Supply Chain and Finance to drive business performance

Building a World-Class Brand

• Leading the evolution of the Krispy Kreme brand across every customer touchpoint
• Delivering impactful campaigns, activations and product launches
• Creating meaningful cultural relevance while driving commercial results

Leading Innovation

• Building an exciting pipeline of products, propositions and customer experiences
• Identifying emerging consumer trends and future growth opportunities
• Ensuring innovation delivers both customer excitement and commercial return

Accelerating Commercial Performance

• Driving growth across retail, grocery, e-commerce, delivery and gifting channels
• Leading pricing, promotions, range optimisation and commercial marketing strategy
• Ensuring decisions are informed by customer, category and market insight

Transforming Customer & Loyalty

• Owning the customer lifecycle from acquisition through advocacy
• Leading the continued development of loyalty, CRM and digital engagement
• Driving customer lifetime value through data‑led decision making

Inspiring High Performance

• Leading and developing high‑performing teams across Brand & Innovation, Commercial Marketing, and Customer & Loyalty
• Building a culture of accountability, creativity, collaboration and continuous improvement
• Developing future talent and organisational capability

About You

• Significant senior leadership experience in growth, marketing, commercial or customer leadership roles
• A strong track record of driving profitable revenue growth
• Experience leading large, multi‑disciplinary teams
• Expertise in brand, customer, digital and commercial strategy
• Strong commercial acumen with the ability to link investment decisions to business outcomes
• Exceptional stakeholder management and influencing skills
• Experience operating at Executive or Board level
• A passion for innovation, customer experience and building high‑performing teams
• Ambition, energy and leadership capability to help shape the future of Krispy Kreme UK & Ireland

Why Krispy Kreme?

At Krispy Kreme, we are powered by our people, our customers and our iconic brand. This role offers the chance to influence ambitious growth plans and make a meaningful impact.

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