CSU Advisor (Customer Service )

Job description Staffline are Hiring on behalf of the Northern Ireland Housing Executive Job Title: CSU Advisor Post Grade:B3Location: 434 – 4th Floor Richmond ChambersDepartment: North Regional Mgt TeamReporting Unit: West CSULine Manager:start Date: 22/06/2026 End Date: 22/09/2026SCP: 7 Hourly Rate: Weekly Hours: 37 Hours at Work: to 5pmWorkdays: Mon – Fri Cover Reason: Covering Acting UpIT Proficiency: IntermediateYears Experience: 1-5 YearsAdditional Requirements: Key Competencies * Customer Focus * Communication Skills * Problem Solving * Attention to Detail * Teamwork * Resilience and Adaptability Working Conditions * Office/contact centre-based environment * Requirement to handle a high volume of calls and customer interactions * Use of multiple IT systems simultaneouslyOther Qualifications:Professional Registration Requirements: Access NI: Yes (Basic) Holiday Entitlement: 23 days + 12 public holidays (B1-6)Additional Information To provide a high-quality, customer-focused front-line service within the Customer Service Unit (CSU), acting as the first point of contact for tenants, applicants, and members of the public. The post holder will manage enquiries, resolve issues at first contact where possible, and ensure accurate referral to appropriate services in line with organisational procedures. Essential Criteria* Experience of delivering customer service in a high-volume environment* Strong communication and interpersonal skills* Ability to manage multiple tasks and prioritise workload effectively* Competence in using IT systems and maintaining accurate records* Ability to work under pressure while maintaining quality standards Desirable Criteria* Experience within housing, public sector, or contact centre environments* Knowledge of housing services, repairs processes, or rent accounts* Experience of case management or CRM system ….