IT Support Engineer

Role: IT Support Engineer. Location: Bromsgrove (Hybrid Working). Salary: £30,000 + Paid Certifications. Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you’ll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.

Technologies

• Windows 10/11 & Windows Server
• Microsoft 365 (Teams, Exchange, SharePoint)
• Networking (DNS, DHCP, firewalls, switches, VPNs)
• VMware & Virtualisation
• Azure cloud services
• Hardware troubleshooting & device configuration
• General IT support, ticket management, and customer communication

What You’ll Be Doing

• Resolving user issues across desktops, servers, cloud and network environments
• Supporting the second and third line engineers in technical issues and projects when required
• Monitoring systems, escalating complex issues, and helping improve processes
• Collaborating with senior engineers to expand your technical knowledge
• Providing excellent customer service with a proactive mindset

Qualifications

• 1-2 years’ experience in an IT support or helpdesk role
• A solid understanding of Microsoft technologies and basic networking
• A passion for learning and improving your technical skills
• Strong communication skills and a customer-focused approach
• Someone who enjoys problem solving and working as part of a team

Benefits

• £27,000 salary
• Hybrid working
• Paid professional certifications (Microsoft, Networking, Security etc.)
• Great culture, supportive management, and ongoing career development
• Exposure to modern technologies across cloud, virtualisation, networking and more
• Opportunity to progress into 2nd line, cloud, networking or project roles

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