IT Support Engineer

IT Support Engineer | 6 Month Contract | Dereham

My client is looking for an IT Support Engineer to manage BAU workload and provide 1stand 2ndline support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.

Key Responsibilities of the IT Support Engineer

• Provide 1stand 2ndline support across the business.
• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
• Diagnose and resolve network connectivity and troubleshooting issues.
• Contribute to technology updates and develop ITIL best practices.
• Providing support with additional IT projects.

IT Support Engineer Experience/Technologies

• Understanding of Windows 10/11 operating system – Administration and support
• Microsoft Stack including Office 365 and Intune – Administration and support
• Active Directory – Administration and management
• Using ticketing system to respond to portal requests – User support
• Communication and interpersonal skills.

The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham.

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