The Orange Connex team is looking for a Chinese speaking Onsite Operations Manager in Birmingham, UK.
Core Values of the Position:
- Manage the local warehouse and fulfillment operations.
- manage performance driving service and KPI continuous improvement.
- manage cost efficiency optimization for Orange Connex.
Responsibilities:
- Service performance for both warehouse and last mile sub-contractors.
- Close monitoring on warehouse providers’ operations on a daily basis.
- Inbound: including unloading, inspection, stacking.
- Inventory: stock management, VAS.
- Outbound: order filling, outbound and handover.
- Support COE team on the last mile carriers’ capacity management and investigating the root causes for any service failures and for potential solutions.
- Exception management during end-to-end fulfillment process.
- Co-define and implement process optimization opportunities driving operational excellence.
- Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
- Build up the strong relationship with local suppliers to drive their performance.
- Collaborate with cross-functional departments to improve continuous internal & external customer experience.
Qualifications:
- At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
- Multinational company work and cross-cultural communication experience
- Strong Microsoft office and organizational skills.
- English, both oral and written skills. Mandarin desirable
- Strong communication and coordination skills
- Experience of working in/with an outsourced service provider
- Strong KPI management and project management capabilities
- Analytical & problem-solving capability
- Detail focus and excellent teamwork spirit
- Strong self-driving and creative thinking
- Detail-oriented and good analysis skill
- High sense of responsibility
- Can work under pressure and in a challenging environment
- Eligibility to work in UK on a permanent basis.
岗位目的
监控和审计第三方物流（3PL）的绩效，驱动服务，并对关键绩效指标（KPI）的结果负责。进行仓库巡查和抽查，确保第三方物流（3PL）的操作符合标准作业程（SOP）和服务水平协议（SLA）。协调仓库和最后一公里的交接，并与橙联自营的最后一公里司机沟通，确保无缝衔接。
主要职责
*仓库日常运营与管理
协助监控第三方物流（3PL）的日常操作绩效，跟进并记录每日的入库、出库、库存准确性等基础KPI数据，上报异常情况并跟进解决。
负责与橙联自营最后一公里提货司机进行日常沟通与协调，确保提货交接按计划执行，处理常见的交接问题。
*内外部协同
向国内控制塔报告3PL现场的基本运营状况和数据，传达现场需求与风险提示。
与3PL的本地现场操作人员保持日常沟通，协助组织并参与定期的绩效回顾会议，记录会议要点。
与客服、业务等内部部门就具体的运营问题（如订单状态、破损等）进行基础沟通与协调。
*系统与流程优化
使用数据报表和工单系统，跟踪并更新异常处理的状态，确保问题记录完整。
参与新仓库启用、WMS上线等支持性项目，完成上级分配的具体任务。
任职要求
*教育背景：大学本科及以上学历。
*工作经验
2年以上物流行业的仓库运营与配送支持经验，有电商履约经验者优先。
拥有在外包服务供应商工作或与其合作的经验。
*语言要求
英语流利（书面及口语）；普通话为加分项。
*技术技能
熟练使用Office办公软件。
*软性能力
具备分析与解决问题的能力。
工作认真细致，具有良好的团队协作精神。
- 工作积极主动，具备高责任心。
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