Operations Manager
London
£50,000–£55,000 + bonus + benefits
We are excited to be working with a high performing specialist recruitment business is seeking an experienced Operations Manager to support its next stage of growth. This person will be operating across financial services and technology markets, the business has built a strong reputation for delivery, long-standing client relationships, and consistent performance. This role presents an opportunity to play a key part in shaping operational strategy and driving business efficiency.
Reporting directly to the Managing Director, the Operations Manager will take responsibility for overseeing and enhancing all operational functions, ensuring the business is well-positioned to achieve its growth objectives.
Key Responsibilities:
Operational Leadership
- Oversee the day to day operations of the business, ensuring effective, efficient, and scalable processes
- Identify areas for improvement and implement solutions to optimise performance
- Lead and deliver operational projects aligned to business priorities and growth plans
Systems & Technology
- Act as a super user for the CRM and operational systems, ensuring maximum utilisation and best practice adoption
- Deliver training and guidance to the sales team to improve system usage and efficiency
- Review and optimise the current technology stack, identifying opportunities for improvement and cost efficiency
HR, Compliance & Governance
- Ensure the business operates in line with current employment legislation and industry standards
- Oversee employee and contractor onboarding processes, ensuring compliance and a positive experience
- Maintain and update internal policies, procedures, and documentation
- Ensure GDPR compliance and coordinate relevant training and audits
Contractor & Client Operations
- Manage contractor onboarding, compliance, and audit processes
- Oversee timesheet, invoicing, and payment processes to ensure accuracy and timeliness
- Act as an escalation point for operational issues, ensuring prompt resolution
Financial Oversight & Reporting
- Produce and analyse management reports, including performance, margin, and ROI metrics
- Support financial processes, including supplier payments and cost management
- Provide insights to support strategic decision-making
Supplier & Office Management
- Manage relationships with key suppliers, ensuring service levels and value for money
- Oversee office operations, ensuring a professional and efficient working environment
- Review supplier agreements and identify opportunities for optimisation
Marketing & Business Support
- Support the development of marketing materials, presentations, and proposals
- Assist with website updates, branding, and social media activity as required
What you will get for the role:
- Competitive salary of £50,000–£55,000 DOE
- Bonus scheme
- 25 days holiday entitlement
- Two annual wellness days
- Private medical insurance
- Holiday carry over scheme
Those with recruitment experience will be prioritised.
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