Account Manager – Boldstream™
About Boldspace & Boldstream™
Boldspace is a brand and communications agency, now in its sixth year, with consistent year-on-year growth. We help brands build meaning, reputation, and long-term value by bringing together strategy, creativity, communications, and insight.
Central to this approach is Boldstream™, our proprietary AI platform, designed to help brands better understand the impact of their communications activity and make more informed decisions. Built in-house by a team with deep communications experience, Boldstream™ is shaped by the real-world needs of modern brand, marketing, and reputation teams and is live and scaling with customers.
As Boldstream™ continues to evolve, particularly through investment in bleeding-edge AI-driven features and smarter automation, we’re looking for an Account Manager to own client relationships and ensure customers get real, ongoing value from the platform.
Requirements
We are seeking a confident, client-facing Account Manager to manage and strengthen relationships for Boldstream™ customers. This role is well-suited to someone comfortable working directly with senior client and internal stakeholders, owning the onboarding end-to-end, and acting as a trusted day-to-day advisor.
You’ll take responsibility for helping clients understand how Boldstream™ supports their communications objectives, embedding the platform into their regular activity, and ensuring continued engagement over time. You’ll also play a key role in supporting renewals, identifying opportunities to grow accounts, and strengthening long-term partnerships.
Key Responsibilities:
- Act as the primary point of contact for Boldstream™ clients, owning relationships from onboarding through to renewal.
- Lead client onboarding, ensuring a smooth and confident introduction to the platform.
- Develop a strong understanding of each client’s communications priorities, challenges, and success measures.
- Translate platform outputs into clear, relevant narratives that support client decision-making.
- Deliver platform walkthroughs, training sessions, and presentations directly to client teams and senior stakeholders.
- Monitor client engagement and usage patterns, proactively addressing risks and identifying opportunities to increase value.
- Support renewal and upsell conversations by identifying where Boldstream™ can further support client goals.
- Capture and communicate client feedback to help inform ongoing product improvements.
- Maintain accurate account documentation and contribute to internal reporting as required.
Skills & Experience
- Experience in an Account Management, Client Services, or Customer Success role within a fast-paced, client-facing environment.
- Confident in managing senior stakeholders and owning client relationships
- Strong understanding of the brand, marketing, or communications services environment to develop a consultative working relationship with clients
- Clear, confident communicator with experience presenting recommendations and updates to clients.
- Commercially aware, with an instinct for client retention and account growth.
- Comfortable learning and working with new platforms and tools.
- Organised, proactive, and self-sufficient, with a strong sense of ownership.
Nice to Have:
- Background in a marketing / PR agency or consultancy-style environment
- Exposure to marketing technology, automation, or AI-enabled products.
- Experience managing renewals or upsell conversations.
Benefits
- Pensions: a 5% employer contribution.
- Private Healthcare: Vitality
- Holiday: unlimited holiday (including all UK public holidays) – we trust our staff to take the time they need and still excel in their jobs – and days off for birthdays and moving house are guaranteed!
- Very Flexible working
- Socials: team socials regularly, chosen by the team.
- Team retreats: time to get to know each other away from the office.
- Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance.
- Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose.
- Wellness: time within working hours every week for those that want or need it.
- Monthly benefits budget: £50 per month, every month, to spend on whatever you want – from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching.
A CARBON NEUTRAL BUSINESS
Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
…