Workplace Services Manager

Job Description We are looking for someone who can actively support the day-to-day delivery of building services, ensuring all cleaning and M&E services are delivered professionally, in line with standards and procedures. The role requires strong initiative, leadership, and the ability to manage multiple responsibilities in a dynamic environment. Key Responsibilities Lead the day-to-day delivery of Cleaning and M&E services on site Ensure facilities remain safe, effective, and compliant with all standards Manage the site team and support business units in service delivery Oversee contractors and suppliers, including cleaning, HVAC, fire protection, and M&E services Maintain accurate records of maintenance, inspections, and service contracts Monitor service delivery against SLAs and ensure high-quality outcomes Manage budgets, control costs, and resolve invoice queries promptly Lead health & safety coordination, including compliance, incident control, and fire procedures Professional and Personal Competencies/Qualifications Proven leadership experience with the ability to manage and motivate a team Strong problem-solving and project management capabilities Good understanding of health & safety regulations, building codes, and sustainability practices Experience managing budgets and financial resources Excellent communication and interpersonal skills Strong organisational, planning, and time management skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong customer service and stakeholder engagement skills The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….