F&B Supervisor 20k – plus S/C plus Paid Overtime

Job Description

Department: Conferencing and Events

Reports to: C&E Operations Manager

KEY RESPONSIBILITIES:

• Under the supervision of the C&E Operations Manager, take responsibility for the management and performance of the department.
• Maintain a current and thorough knowledge of all M&E systems.
• Supervise the implementation of M&E standards and procedures.
• Ensure guest focused service is delivered at all times.
• Engage in positive communication in your department and externally.
• Establish and instruct team members in security and Health & Safety procedures.
• Ensure all team members are fully trained in on job skills and support their personal development/career paths.

FINANCIAL RETURNS

• Assist with the preparation of efficient departmental work schedules in line with productivity efficiency ratios model.
• Ensure timesheets are completed and accurately submitted by required deadlines.
• Supervises the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.

PEOPLE

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programmes and maximise opportunities for self development.
• Contribute to C&E Departmental Meetings.
• Comply with the company corporate code of conduct at all times.
• Familiarise yourself with our core values which link to the desired behaviours that we expect all our employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

GUEST EXPERIENCE

• Lead your team in delivering service attributes in line with Service Behaviours and company standards to include:-
• Accurately and promptly fulfilling guest requests.
• Understanding and anticipating guest needs.
• Maintaining and develop a high level of knowledge which will enhance the guest experience.
• Taking appropriate action to resolve and log all guest complaints during each shift in line with best practice.
• Extend these service attributes to all internal customers.
• Ensure the department is prepared for the opening and closing of the shift in line with Company SOPs.
• Promote the hotel products and services at every opportunity.
• Understand the Winning Metrics, Venue Verdict and Heartbeat score, cascade results to the team and action plan and coach to continuously improve results.

RESPONSIBLE BUSINESS

• Ensure all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety are implemented and adhered to in line with Company policy and hotel procedures.
• Supervise the maintenance of all service equipment following hotel schedules and report any failures via hotel reporting procedures.
• Understand the emergency and evacuation procedures within your hotel and be competent within your areas of responsibility.
• Ensure all security incidents, accidents and near misses are recorded and reported in line with Company policy/legal requirements.
• Ensure all COSHH and general risk assessments are completed as required in line with Company SOPs.
• Proactively pursue all corporate social responsibility initiatives in line with Company policy; including environmental and community projects.
• Ensure Company IT and Social Media Policies are complied with.
• Perform other duties as assigned; including Duty Manager for the hotel.

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